Digital transformation

In order to optimize his/her/its working, a SME Cameroonian wished to digitize some of his/her/its activities. To accompany it in this digital transformation, our customer solicited our services. We have temporarily via one of our experts integrated our customer's organization as Business Analyst and took in hand the management of two big projects of digitalisation.

To plan, to manage and to supervise the spreading of two big projects of digitalisation of the organization.

The hold in hand of the management of digital projects of HAS to Z
A clear definition of the needs of the different teams implied
A digital transformation coordinated and managed with professionalism
Of the activities and processes implémentés on time, entirely functional and effective
Of the teams aligned everything along the progress of the project
The rise in expertise of the IT team in the management of project
The integration of a digital culture within the organization
The digital transformation is a major preoccupation of the enterprises: that it is to increase the turnover or the experience customer, to optimize the operational efficiency or simply to remain competitive, the digitalisation transforms the enterprise. One speaks of" fourth industrial revolution ". To digitize the enterprise is not more merely a question of opportunity, it is a requirement of the economic environment which is necessary to adjust, a new standard to adopt not to put in peril the everlastingness of the enterprise.

To organize the digitalisation in an intelligent manner
As mentioned in our publication the six driving forces of the digital revolution, the numeric whirlwind already shook some industries as the journeys, music, the retail trade, the bank and the medias. But other traditional industries are also threatened as the energy, health, and even agriculture and the insurances. We present here the case of one of our customers, a SME Cameroonian. In an optics of optimization and innovation of the organization, our customer wishes to digitize some activities while developing two big projects of digital transformation notably. To carry through these requires an available, competent and experienced resource. We have been solicited therefore to offer our support while placing at disposal the services of one of our experts in digitalisation.

To organize these projects of digital transformation, our customer opted for the approach of the" convergence" :

there were the" teams professions" of the different services concerned by the transformation on one hand ;
on the other hand the IT team in charge of the development of the solutions ;
and between them, our expert, taking the role of Business Analyst and taking in hand the management of these big yards..
To translate the needs and to assure the dialogue between the teams
The two big projects managed by our expert concerned two different categories :

-The first project concerned the offered services. It was about putting a new functionality in place on the web site in order to permit the on line sale.
-The second project concerned some processes. Our customer wished to digitize some activities in tie with the management of the sales. His/her/its goal was to automate to the maximum the processes of integration of the on line sales regardless of the channel, in order to win in efficiency and to reduce the costs.
Before getting involved in the scheduling of these two projects, our expert started with impregnating itself/themselves of the environment and to collect key information through workshops. This stage allowed him to define in a detailed manner the needs expressed by the taking parts and to formalize them. He/it translated them then in a language a little more technical in order to be able to communicate them to the IT team who would be in charge of developing the solutions. Finally, it was able to plan the development and the implémentation of the projects.
All along the operational phase, our expert played a role of supervisor and mediator between the IT team and the teams of the departments concerned by the changes, mainly of the marketing and the finance. This activity is of a fundamental importance: it is her that permits to manage the relation between the different teams, to help them to converse and to be aligned on the development of the project. His/her/its role was also to insure that the developed solution really answers the needs and that it brings the added value waited to the organization.

The choice of an Agile gait: SCRUM
In the goal to optimize the progress of the project, our expert chose an Agile gait. Based on a cycle of development of one month, this method of work permitted to put the profession directly in the center of the decisions and to the team project to get a regular feedback in order to apply the necessary changes directly. She/it aimed to accelerate the development of the IT solution. Besides, she/it assured the realization of a functional solution all along the length of his/her/its creation. A reassuring method for the customer who keeps a certain control and an understanding of that that are made effectively. The two projects have can be led thus to term of optimal manner, perfectly answering the customer's demand.

To capitalize in the management of project to maximize his/her/its odds of success
While calling on an external resource, expert in the domain, neutral and available, our customer invested in the guarantee to see his/her/its projects to be led in a professional and efficient manner. Otherwise, the integration to a specialist's internal teams in management of project during several months allowed them to go up in expertise: they are conscious of that that the setting up of similar projects represents henceforth and will be able to plan the future projects bound to the digital transformation of the organization better.

In numbers
+98% of sales via the web and the campaigns of mailing are automatically integrated
18 months (part-time) for the global management of the project
1 new functionality on the web site
4 processes digitized
9 people implied through the different teams
12 workshops

In the finality
To digitize the enterprise represents a challenge and imply an important investment in terms of resources. To the era of the digital, she/it is necessary and all entity that wishes to be perennial and competitive must to integrate a part of digitalisation to his/her/its strategy.

Often, the leaders are conscious of this need but don't know how to approach the topic nor which way to begin because they don't have any experienced resources to disposition. It is why, to call on an external actor who will know how to take in hand the management of the project in order to carry it through in an optimal manner is an excellent alternative.